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TicketMonitor

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  • 0 Likes
  • World of Warcraft
  • 3 Monthly Downloads
  • Supports: 3.2.0
  • 1,148 Total Downloads
  • Updated 10/07/2009
  • Created 09/19/2009
  • 14 Favorites
  • Project Site
  • Comments
  • Release Type: Inactive
  • License: GNU General Public License version 3 (GPLv3)
  • Newest File: V0.0.3 Beta
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About TicketMonitor

I find that the current GM ticket system is well poor! Some of the problems with it are:

  • You can't tell how long you have been waiting... (Guess this is there way of stopping you from realising you have been waiting 14hours! ;-))
  • You don't get any warning after waiting 14 hours that they are now reading your ticket and will talk to you any min now... (which they could!)
  • You don't even get a whisper any more to tell you when they want to talk to you. Just a small icon in the top corner which is SOO easy to miss!
  • They don't tell you the Estimated time you will wait (Even though the system is setup to do it they just don't tell us!)

SOOO apart from the last one that is down to blizzard just keeping you in the dark this addon can fix the GM ticket waiting system by doing the following:

  • The ticket wait window now has a timer on it to tell you how long you have been waiting! :-)
  • When the GM starts to read your ticket you will get alerted by messages and also an audiable alert! (These will repeat every now and then to make sure you don't miss it...
  • Then when the GM contacts you there will be a HUGE alert sound! :-D (This will also repeat encase your out of the room)

If you have a suggestion or bug then please by all means post a comment below but also PLEASE add a ticket here.

That way it will help me keep track of stuff I need to do. Also it will allow other people to vote on them, for example with bugs, people can say that this bug is more important that the other one or that they want/don’t want certain functionality someone has requested. Finally it keeps all the comments together for each bug or new functionality AND people can subscribe to each ticket individually to tell you when something has been fixed!

Again to add a ticket this go to http://wow.curseforge.com/addons/ticketmonitor/ (curseforge is the developers side of curse) then login with your curse.com account info and open a ticket. Please remember to specify if it is a bug or new functionality etc...

V0.0.3 - Removed Excess Bagage! V0.0.2 - First version for the public

Comments

  • Posted 10/13/2009 8:05:21 AM #5
    Zasurus
    Zasurus's avatar
    • Posts: 242
    Cyntax: I have moved this comment to a ticket on curseforge: http://wow.curseforge.com/addons/ticketmonitor/tickets/3-error-on-line-255-of-ticket-monitor-lua/

    I need more information if you could please go and look then I can get on with fixing it! if anyone else gets a simerla error (Message: ..\AddOns\TicketMonitor\TicketMonitor.lua line 255:
    ')' expected near '.') then please also tell me about it on the above ticket.

    Zas
  • Posted 5/26/2010 10:09:24 AM #6
    Maziel
    Maziel's avatar
    • Posts: 1796
    with that error, you missed a dot.

    meant to be .. instead of .

    But correcting this will give you another error in line 298 about the ...; which I haven't been able to figure out just yet.

    Either way, nice idea of an addon. Hope you get it working.
  • Posted 10/3/2009 5:17:53 PM #4
    Alfuin
    Alfuin's avatar
    • Posts: 81
    I hear ringing in my ears... continuusly, once per second, while the GM has the ticket open. Is it a way to make it stop as soon as an answer is sent back to the GM, reflecting the ringing phone symbolism?
  • Posted 9/20/2009 5:37:44 AM #1
    Dridzt
    Dridzt's avatar
    • Posts: 633
    Sounds like a nice enhancement to a much neglected part of the default UI.

    I tend to take a peek at addon's code before installing them nowadays and this one looks clean and straightforward for the most part.

    One thing I noticed is that it loads Ace2 (Acelibrary to be exact for Deformat) but never uses it and same goes for ChatThrottleLib.

    Any reason to carry that "excess baggage"?

    By way of feature request if you can see something like this for the future:
    Ability to relocate the default ticket window would be nice.

    Thanks for the addon.
  • Posted 9/22/2009 4:34:18 AM #3
    Zasurus
    Zasurus's avatar
    • Posts: 242
    Sorry I didn't notice your request about relocation the window. This functionality already exists (hence why I didn't do it)... It's called MoveAnything and there is a version that works in WotLK here: http://wow.curse.com/downloads/wow-addons/details/move-anything.aspx

    Enjoy.

    Regards,

    Zas
  • Posted 9/20/2009 5:45:14 AM #2
    Zasurus
    Zasurus's avatar
    • Posts: 242
    Arr crap... I cut some code from my other addons must have got those in the header and not noticed... Will have a look! :-|

    Thanks

    Zas
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