We've had several people report they are unable to get into the game and have
not even gotten the details yet on how to get in;
Tasos has posted this recent
update about current launch day troubles:
We’ve been waiting for the pre-orders to process through billing and it
has been moving along but not fast enough. We’re almost done with this. Many
of you will be getting notifications of this during this process. As soon as
this is concluded we’ll process the accounts and open up the servers for the
pre-orders. This will be done tonight; the game has been ready and waiting.
Unfortunately we’re running behind schedule as far as opening up the
extra sales which we hoped to do tonight as well. We’ll do this tomorrow as
early as possible, likely sometime around noon GMT time, around the time of
our first scheduled maintenance. At this time we will also process the
problematic accounts which had 0 euro problems, no charges, no balance, but
received a successful pre-order message. We are also looking into the few
cases that have pre-ordered but have not received a confirmation email and we
will resolve all these issues. Most of these problems were due to a
combination of lag, multiple sessions, and multiple charge attempts.
We want to thank you for your patience again, and we would like to let
you know that we’re adding a couple more days to the free month of play making
them 33 for everyone that pre-ordered and that will buy the game tomorrow.
This is to make up for any bad experience with the account management, the lag
and the delays you’ve had to face with purchasing.
The traffic volume we’ve been experiencing has been unbelievably high
because of the initial rush and was compounded by users hammering the system
with multiple sessions. You should also know that we have been doing
everything necessary to resolve all these issues as soon as possible.
We’ll post again as soon as the server is open.
Best,
Tasos
