CCP, makers of Eve Online, have taken a bold step and posted a dev blog to educate everyone on what actually happened that caused Windows XP boot.ini to be deleted without warning.
Whilst the bug itself reprisents a careless side, this step to share intimate knowledge of the events before, during and after the issue shows that CCP are willing to admit when they messed up and are willing to let everyone know the ins and outs of how they do things.
The blog entry covers the reasons (mostly due to a new installer that they haven't worked with before) and how they went about fixing the problem.
Eve fans can rest assured that this problem won't be cropping up again anytime soon.
My name is Dr. Erlendur S. Thorsteinsson and I have been directing the EVE Online Software Group for the better part of this year. From my previous work experiences in the antivirus industry and following CCP for quite some time now, I have come to appreciate the need for full disclosure when things don't go according to plan.
Shortly after releasing EVE Online: Trinity at 22:04 GMT on Wednesday, 5 December, we started receiving reports that the Classic to Premium graphics content upgrade was causing problems to players by deleting the file C:\boot.ini, which is a Windows system startup file. In some cases the computer was not able to recover on the next startup and would not start until the file had been fixed. In this dev blog I want to tell you how this happened.
You can read the full dev entry here.