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This thread was Locked by wishfire.

Billing problems? Contact support directly!

  • Posted 10/31/2011 9:58:05 AM #1
    wishfire
    wishfire's avatar
    • Posts: 2565

    If you are having any type of billing issue at all regarding Curse Premium, please contact support directly at our Curse Support Center.  All you have to do is log in with your normal Curse username and password, and submit a ticket detailing your issue for them to assist you as soon as possible!

    wishfire sig

  • Posted 12/12/2011 4:07:51 AM #2
    Marimis
    Marimis's avatar
    • Posts: 11

    2 days left... got an re-subscribe offer last night and tried again... still can't subscribe... guess i will just sort my add-on on status and click the few that needs updates... and save som cash :-D

  • Posted 12/12/2011 11:54:58 AM #3
    wishfire
    wishfire's avatar
    • Posts: 2565

    If you would like resubscribe but are having issues, did you submit a ticket to the link above?

    wishfire sig

  • Posted 12/14/2011 4:13:04 PM #4
    Marimis
    Marimis's avatar
    • Posts: 11

    i hate to say it... but you  have one of the worst billing systems arround...

     

    1. only way to change card info is to cancel... wait 24 hours... re-subscribe... what about those with 6 months left and want to change card?

     

    Why not do like every other site and have a card update function?

     

    For my own trouble I had to wait for my subscription to run out before i could apply again.... NOT VERY GOOD... in wow we call this SLACKING

  • Posted 12/14/2011 4:17:35 PM #5
    wishfire
    wishfire's avatar
    • Posts: 2565

    When posting regarding an issue, could you please keep it only to one thread?  What you are doing currently is what generally leads to topics being locked.  If you post, it will be seen.

    Thank you for your feedback -- I'll pass it on to our devs.

    wishfire sig

  • Posted 1/4/2012 7:19:37 AM #6
    alteka
    alteka's avatar
    • Posts: 2

    Wishfire. Ive had a ticket on the site youve linked for about 14 days now. Regarding being charged for 2 premium accounts, should have only been charged for one. I have since cancelled my premium and havent heard anything regarding my tickets. Help would be appreciated.

  • Posted 1/4/2012 12:40:50 PM #7
    wishfire
    wishfire's avatar
    • Posts: 2565

    Curse Support has a higher volume of tickets than normal, as we just got through with the holidays, which our employees spent with their respective families. :)  I'll see if I can get this looked into sooner for you, though!

    Edit: I can see from both a Customer Service Representative's account as well as my own that all of your tickets have been answered appropriately.

    Last edited by wishfire on 1/4/2012 1:29:26 PM

    wishfire sig

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