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My client (v5) keeps forgetting I have Premium, this has happened three times now. I'm actually tempted to stop using Curse/paying for Premium if this doesn't get fixed soon.
I've never had any issues before, and I've had Premium for more than a year or so.
The same is also happening to me and even though I have logged a support ticket back in May, still no go! Its utterly pathetic.
Hello all,
Could you all please submit tickets to our Curse Support site? We'll be able to assist you there, and give you any kind of information regarding these issues. Thanks!
Hi there
I have submitted a ticket in May already, with no response from anyone on support.
Please find attached a screenshot of the tickets logged for this.
I am an annual subscriber, so you have my money already - yet I have not had the service of what I have paid for. Please can you refund the money for the months it has not worked, or extend my subscription period. I think thats only fair.
salvoza, those are not Curse Support tickets, but rather, Curse Client for Mac support tickets on CurseForge. The moderators and administrators of CurseForge cannot assist you with any subscription troubles or inquiries, as they are only there for the support of the Client itself, and are developers. You have my apologies for the confusion.
I've resynchronized your account so that upon logging out and back in, you should be receiving your Premium benefits immediately. I see you have created a ticket on our Curse Support site -- please continue to reply to our representative there for further assistance. :)
Hi there
I will check this evening and then let you know if it works. It would be helpful if the moderators over there actually said that ...
I'm sorry that you were never alerted to that. :( Please do let us know, salvoza :) And if it does not work as intended, please continue to communicate with our support representative via your ticket. :)
My Curse client suddenly denies that I have a valid premium subscription either. The Curse premium page shows it's active until April 2013 but the "Subscription" page doesn't show anything and my client claims I have a "Standard" account. I tried logging the client out and back in again, but that didn't help.
Edited: Just found the support ticket system. It's a little less obvious than the forums! :-P
Hey there, Eingang :) You should have a reply on your ticket.
I am also having issues wiith getting the premium services after the latest renewal. I have sent in a ticket on the site you posted above.
dragonzdenlady - I've resynchronized your account. Could you please log out of both the website and Client and log back in?
Texmac - You have a reply waiting for you on your Curse Support ticket. :)
It's not working again.. this is the 3rd or 4th time since upgrading to the V5 client.
I'm pretty sure the V5 client is what's causing the issues. Is it possible to downgrade to V4?
I'm going to cancel my subscription if this doesn't get fixed by the end of the month, and I urge everyone else to do the same. Paying for a service that doesn't work consistently is a waste of money.
Also, I have replied to my original ticket. This is the 3rd time on that ticket that I've asked for a resync due to the resync not working again.
Same thing happening to me i'm paying for a service that not even working this is getting shocking.