After Hellgate London suffered a shakey start on release at Hallowe'en, patch0 was released. Some bugs were fixed and things seem to have gone well enough on that end. That was until the Asian players were told that they would be getting their characters scrapped.
After several weeks of server instability and game bugs that were effectively stopping players in Asia from playing, a patch known as Patch0 was released. Here's the bad thing. After attempting to apply the patch to the servers with no success, it was soon realised that the only way to do so would be to perform a complete character wipe.
In effect, Asian players will now have to level a brand new character because their current characters will be promptly deleted in order to apply patch0.
Thank you for your patience while we worked to upload Patch0 onto our local servers. For the past two weeks, IAHGames and our partners have worked overnight almost everyday as they attempted to implement Patch0 onto our existing servers. In the end, it has been determined that there is no way to implement Patch0 onto our Hellgate: London servers without also discarding relevant player data. Because of this, when Patch0 is installed on Tuesday, there will be a complete character wipe.
IAHGames, the distributor of Hellgate in Asia, has not left the playerbase without compensation and has given all players an extra 30 days of subscription free.
Hellgate London has not had the smoothest launch of recent years and seems to be getting worse. Hopefully Patch 1, due out this December, will come with not only brand new content for subscribers but also a hefty amount of bug fixes for both single and multiplayer.
Update: It appears that the implementation of Patch0 has been delayed until tomorrow when another news release regarding the distribution of the patch shall be made available.